Privacy Policy

1. Who we are

Dazey Dog operates the website at dazey.dog and sells dog collars and related products. This policy applies to personal information we collect through our website, our customer support channels, and our marketing activities. If you have questions about this policy, contact us using the details at the end of this page.

2. Information we collect

We collect information in three ways: information you provide directly, information collected automatically, and information from third parties.

Information you provide directly includes:

• Contact details such as your name, email address, shipping address, and phone number.
• Order information such as the products you purchase, sizes, and order history.
• Payment information you submit at checkout. Payment card details are processed by our payment processors and are not stored on our servers.
• Communications you send us, including support requests, reviews, and survey responses.
• Marketing preferences, such as whether you have subscribed to our emails.

3. Information collected automatically

When you use the Services, we and our service providers may automatically collect certain information about your device and activity, including:

• Device and browser information, such as IP address, device type, operating system, and browser type.
• Usage data, such as the pages you view, the links you click, the time and date of your visit, and referring URLs.
• Cookies and similar technologies used to operate the site, remember your cart and preferences, and measure performance and traffic.

4. How we use your information

We use the information we collect to:

• Process, fulfill, and deliver your orders and send related confirmations and updates.
• Provide customer support and respond to your inquiries.
• Operate, maintain, secure, and improve the Services.
• Personalize your experience and show you relevant products and content.
• Send marketing communications where permitted, which you can opt out of at any time.
• Detect, prevent, and address fraud, abuse, security incidents, and other harmful activity.
• Comply with legal obligations and enforce our terms and policies.

5. Legal bases for processing

Where required by law (for example, under the EU/UK GDPR), we rely on the following legal bases to process your personal information: performance of a contract with you (such as fulfilling an order); your consent (such as for marketing emails or non-essential cookies); our legitimate interests (such as securing and improving the Services); and compliance with legal obligations.

6. How we share your information

We do not sell your personal information for money. We share information only as described below:

• Service providers who perform functions on our behalf, such as payment processing, order fulfillment and shipping, hosting, analytics, email delivery, and customer support. These providers are permitted to use your information only to provide services to us.
• Legal and safety purposes, where we believe disclosure is necessary to comply with a law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Dazey, our customers, or others.
• Business transfers, in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, in which case your information may be transferred as part of that transaction.
• With your direction or consent, when you ask us to share your information or otherwise agree to such sharing.

7. Cookies and tracking technologies

We use cookies and similar technologies to keep your shopping cart working, remember your preferences, understand how the Services are used, and support marketing. Some cookies are strictly necessary for the site to function; others are optional. You can control cookies through your browser settings, and where required we will request your consent for non-essential cookies. Disabling certain cookies may affect how the Services work.

8. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to provide the Services, comply with our legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will delete or anonymize it.

9. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential.

10. Your privacy rights

Depending on where you live, you may have the right to access, correct, update, or delete your personal information; to object to or restrict certain processing; to withdraw consent; to request a portable copy of your information; and to lodge a complaint with a supervisory authority. Residents of California and certain other U.S. states may have rights to know what personal information we collect, to request deletion, to correct inaccurate information, and to opt out of the “sale” or “sharing” of personal information; we do not sell personal information.

To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights, and we may need to verify your identity before responding.

11. Marketing communications

If you have opted in to marketing emails, you can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us. We may still send you non-promotional messages about your orders and account.

12. Third-party links

The Services may contain links to third-party websites or services that we do not operate. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

13. Children's privacy

The Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

14. International data transfers

We are based in the United States, and your information may be processed and stored in the United States or other countries that may have data protection laws different from those in your jurisdiction. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

15. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Services after an update constitutes acceptance of the revised policy.

16. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at rhysjhanak@gmail.com.